Shiny Shell Carwash (“we” or “us”) provides services which require us to collect, store and use your personal information in accordance with this Privacy Policy.

1.     Respecting your privacy

This policy sets out how we collect and may deal with your personal information.  We respect your privacy and will only deal with any personal information that we have collected in accordance with this policy, as updated from time to time.

2.     Types of Personal Information we may collect

In order for us to effectively provide our car wash services, we may collect personal information from you.  This may include:

Identification and payment information:

• full name;
• date of birth;
• credit/debit card details;

Contact information

• residential address;
• phone number(s);
• email address;

Other information

• vehicle details;
• records of your use of our services;
• images and/or recordings onsite at our stores.

3.     How we might collect your personal information

There are a number of circumstances in which we may collect your personal information. The primary occasions will be when you provide us with the information yourself (including by email, phone, internet through use of our website or social media, or any other medium), when a third party (e.g. if a gift voucher is purchased for you) provides us with the information or if we ask you for personal information.

4.     How we will use your personal information

We use your personal information to provide our car wash and associated services.  We will use your identification and contact information to correspond with you, as necessary, in order to provide our services.

We may use your personal information for the purpose of research and development of our products and services, staff training and communicating with you about promotions we offer. We may tell you about these services and offers via mail, email, telephone or any other means of direct communication. You may opt-out of receiving direct marketing at any time by contacting us on the details provided in the “Contact Us” section of this Privacy Policy.

Your personal information may be disclosed to third parties (such as credit reporting agencies, as necessary) and to our business partners to facilitate the provision of our services to you. We may use images or recordings of you at our stores or events, in our social media accounts, training programs and/or for marketing purposes.

If you do not agree with your personal information being treated in accordance with this Privacy Policy, you should not provide your personal information to us, or consent to a third party doing so, nor should you utilize our services. However, if we are not provided with the personal information we need, we may not be able to provide you with the service you want or we may be restricted in the way that we provide the service.

5.     How we keep your personal information secure

We understand the importance of keeping your personal information safe and take reasonable steps to protect your information from unlawful access or disclosure. We adopt a high standard in commercial practices to secure both physical and digital forms of your information.

6.     How to access your personal information

You are entitled to access your personal information held by us and can update our records at any time. You must provide us with a written request to access your personal information. Please see the “Contact Us” section of this Privacy Policy for contact details.

7.     What to do if you have a complaint

If you are concerned about how we have collected, stored or used your personal information, you can lodge a written complaint.  Please provide your current contact details and a daytime contact phone number, together with a detailed summary of your concerns. We will consider and determine whether the matter requires investigation and will take appropriate action to address the issue.

8.     Changes to our policies

We may make changes to our privacy policy from time to time. Our current policy will be available on our website and you may request a hard copy of our policy at any time by sending us a written request.

9.     Internet and Website Usage

In accessing our website, you acknowledge that we may automatically collect certain information which we will use to improve our services by understanding how persons use our website. The information we may collect includes the details of your browser, software and hardware specifications and search terms entered to locate our website.

Web browser cookies: Our website may use “cookies” to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.

Third Party Sites: If you use our website, you may follow links to third party websites which are neither owned nor controlled by us. We do not accept any responsibility for you navigating to third party websites from our website, nor the consequences of doing so.

Antivirus software: You should ensure that your antivirus software is regularly updated and maintained in order to limit the risk and damage of malicious acts caused through internet activity.

Contact us

You can contact us by email, telephone or post, using the contact details contained on our website.

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